"Reporting on email volumes and reply times for both teams and shared mailboxes allows our managers to make data-driven decisions on how best to manage workload and processes across their teams. It's important to us that we offer a consistent level of service across all of the regions in which we operate, timetoreply helps us do that."
Jason Kroener
Director of Customer Service
"Over the last 6 months, our average First Reply Time has improved by 41%. With timetoreply we have the data we need to optimize team performance and deliver the best possible service."
Tracy McMahon
CCO
"Speed, accuracy, and the human touch are critical to creating the right customer experience. With timetoreply, not only do measure how efficient we are at communicating with our customers, but our managers have a way to quickly identify opportunities to elevate their team's performance on email."
Will Jordan
VP Acccounts
“Speed wins! Having the ability to measure my teams response times, my organizations response times, and workloads, are crucial to effectively improving the overall customer experience and driving organizational growth.”
David W.
VP of Sales
"It's important to us that no emails slip through the cracks. timetoreply gives me the peace of mind that every customer is receiving a timely response to their email."
Lucy Scattergood
"timetoreply gives me the data I need to better understand how we are responding to customers. Over the last 6 months, we've improved our reply times by 25%."