The only tool that makes your customer-facing team’s email goals actionable
Optimize your team’s email performance with data-driven insights, automation and actionable metrics that elevate your customers’ experience.
The timetoreply extension.
The co-pilot for your customer-facing teams:
- Custom alerts when email targets are at risk
- Automated email prioritization with countdown timers
- Live tracking against your team’s KPIs
Live dashboard for team managers.
- See individual & team performance for a range of email metrics
- Custom leaderboards to identify bottlenecks and top performers
- Alerts & notifications delivered right in your teams’ inboxes
- Design your reports to see the data that matters most
Powerful custom reporting
Build your own reports to see valuable email performance data, including:
- KPI / SLA reports to ensure that goals and targets are met
- Shared mailbox reports delivering visibility into individual and team performance at the click of a button
- Trend reports that track performance over time for a wide range of email metrics
Unrivalled email and workflow integrations
timetoreply sits directly in your team's Gmail, Outlook and Microsoft 365 inboxes, and integrates seamlessly with a broad range of popular applications and services with no disruption to your standard workflows.
Customer testimonials
The extension's priority email section is fantastic for managing my inbox. It provides a seamless way to stay organized and responsive
Sydney O'Dwyer
Logistics SpecialistThe extension enables all users to easily keep track of emails that need to be addressed stay organized. It has been helpful for our team to be more productive.
Rei Stuart
Assistant Manager, Customer Service and LogisticsIt's not for managers, it's actually for getting them (team members) to manage themselves. They're geting the insights themselves. That's the advantage and what I like about it.
Gerard Kiernan
Director, Professional servicesI like the extension's Priority email section, it's like my own personalized email to-do list, helping me stay on top of critical emails and ensuring that I never miss a reply time goal. I now maintain high responsiveness to customers.
