The only tool that makes your customer-facing team’s email goals actionable

Optimize your team’s email performance with data-driven insights, automation and actionable metrics that elevate your customers’ experience.

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The timetoreply extension.

The co-pilot for your customer-facing teams:

  • Custom alerts when email targets are at risk 
  • Automated email prioritization with countdown timers
  • Live tracking against your team’s KPIs

Live dashboard for team managers.

  • See individual & team performance for a range of email metrics 
  • Custom leaderboards to identify bottlenecks and top performers
  • Alerts & notifications delivered right in your teams’ inboxes
  • Design your reports to see the data that matters most
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Reports

Powerful custom reporting

Build your own reports to see valuable email performance data, including:

  • KPI / SLA reports to ensure that goals and targets are met
  • Shared mailbox reports delivering visibility into individual and team performance at the click of a button
  • Trend reports that track performance over time for a wide range of email metrics

Unrivalled email and workflow integrations

timetoreply sits directly in your team's Gmail, Outlook and Microsoft 365 inboxes, and integrates seamlessly with a broad range of popular applications and services with no disruption to your standard workflows.

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Customer testimonials

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Top performing companies globally use timetoreply to:

Empower their customer-facing teams to self-optimize their email behavior

Retain and grow existing customer relationships

Gain 100% visibility into their teams’ email performance

 

 

 

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