Optimize email performance for your teams

Empower your customer-facing teams with the tools & live data they need to optimize response times and elevate service levels.

Our software is perfect for mid-market and large logistics companies; providing smart insights, recommendations, and reporting for gold standard performance.

Say goodbye to missed customer opportunities and hello to optimized team performance with timetoreply.

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Some of the high performing logistics companies that trust timetoreply to optimise their teams’ performance

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Empower your team members with live-data & recommendations

The Optimizer is an always on coach that sits in your team members’ inboxes. It lets them know how they’re performing in real-time against the core metrics you choose as a team leader, and it constantly sifts through their inboxes to find the next email they need to address based on reply time goals and SLAs. This is where the magic happens.

Track and improve your teams' email response times

timetoreply gives you complete visibility, and insight into each of your customer teams’ inboxes (shared and individual), so you can see how each and every customer query is being handled. Display key stats, compare reply times, response effectiveness and ensure that your teams never miss an email. Reply time goal, or an SLA ever again.

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Never miss a customer email again... ever

timetoreply empowers customer-facing teams in leading logistics companies with smart, customizable alerts and recommendations that ensure no emails fall through the cracks. Set alerts by customer group, single customer or a one size fits all…and know your customers will not be left waiting.

Optimize response times

Customers across different verticals have different expectations for how quickly a company should respond to them. Logistics customers expect a response within an hour or less…the industry standard is 12. Get timetoreply working and cut response times to your customers down to 15 minutes or less. Lead the pack. Don’t follow

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Support your teams', where they work…their inboxes.

timetoreply’s email optimization and analytics software sits directly on top of existing individual and shared mailboxes. Simply connect your Microsoft 365 or Google Workspace account and your teams are good to go. No new channels to learn. Keep it simple. Insights from the very first minute.

See how timetoreply could transform your logistics company’s response times

"As the leading supply chain services company to the chemical industry, efficiency is one of the cornerstones of our business. Every second counts. When it comes to communicating with our customers, timetoreply helps keep our teams performing at their best. The analytics help our leaders understand team performance and find opportunities to tweak and improve the service they're providing to our customers."

David C, Quantix

The time to win Rounded corner ebook cover

Exceed your customers need for speedy service 

Jay Baer reveals the hidden secrets of customer service response times...

" In any competitive scenario, you need to find a way to be the first to respond

Because when you lose on responsiveness, it’s almost invisible…

There’s no report or spreadsheet (in most organizations) that shows customer teams that they lost a new customer or lead because they weren’t as quick as the competition”

Receive a free copy of New York Times best-selling author Jay Baer’s book The Time To Win and learn how to exceed your customers’ need for speedy service and response to queries.

Why high performing logistics companies use timetoreply

"It’s important for our managers to have the visibility they need into email traffic and reply times within our shared mailboxes. The data we’re able to surface using timetoreply allows our managers to focus on their teams providing the highest level of service to both our internal and external customers."

Jason Wood
Vice President of Pricing & Network Management

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"Over the last 6 months, our average First Reply Time to customer emails has improved by 38%. Providing fast, friendly and professional service to our customers is at the heart of what we do, and timetoreply helps us achieve the results we’re aiming for."


Colton Mote,
Lead Sales Manager

College Hunk

"Speed, accuracy, and the human touch are critical to creating the right customer experience. With timetoreply, not only do measure how efficient we are at communicating with our customers, but our managers have a way to quickly identify opportunities to elevate their team’s performance on email."

Will Jordan,
Vice President of Accounts

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Blogs

Read the latest thinking and advice on reply time & lead response optimization, and email performance improvements. Learn how you can empower your teams to perform at their best, and get the most out of timetoreply for your organization.

Contact us

Top performing logistics companies use timetoreply to:

 Empower their customer-facing and sales teams to self-optimize their email behavior

 Retain and grow existing customer relationships

 Gain 100% visibility into their teams’ email performance

 

 

 

 

 

 

 

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