The co-pilot for customer-facing teams
timetoreply is all about helping team members optimize their performance in real-time & providing team managers with live insights across key email metrics. The Optimizer sits in team members’ inboxes and feeds them their live stats, as well as making smart recommendations as to which customer email they should attend to next, based on reply time goals and /or SLAs.
Our software sits on top of your existing individual and shared mailboxes. Simply connect your accounts and your teams are ready to go. No new channels to learn…and actionable insights from the very first minute.
The dashboard for team managers
timetoreply’s dashboard for team managers is fully customizable. You know which metrics are most important to you and your team. Simply select the data you want to see (from reply times, email volumes and resolution rates to SLA adherence and more), and how you want to see it, and you’re good to go. Switch between team, shared and individual mailbox views. We believe in keeping things simple. You and your team can be up and running in minutes…hours at most. Talk to us…
It’s when speed and efficiency meet that the magic happens
New York Times best-selling author, Jay Baer reveals the hidden secrets of customer experience response times…
There’s no report or spreadsheet (in most organizations) that shows customer facing teams that they annoyed, frustrated, or worse, lost a customer due to poor responsiveness.
Download a free copy of Jay’s book, and learn how to your customers’ need for speedy service, and why it matters more than you might think.
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Top performing companies globally use timetoreply to:
Empower their customer-facing teams to self-optimize their email behavior
Retain and grow existing customer relationships
Gain 100% visibility into their teams’ email performance
