The Optimizer
The copilot for high performance customer facing teams
The Optimizer is at the core of our software. It sits in your team members’ inboxes and displays their live performance stats, and constantly sifts through their emails, making smart recommendations as to which emails to attend to next, based on SLAs and reply time goals. 100% customizable to ensure that it focuses your team on what’s most important to them. It’s where the magic happens.
Discover The Optimizer
Primary metrics
Different teams have different priorities. Choose from a range of Primary Metrics. Select the one you want your team to focus on.
Secondary metrics
The range of Secondary Metrics are available to you in case your team has a number of important performance metrics; or visibility of one or two related Secondary Metrics can help your team members optimize their performance around the Primary Metric. The choice is yours.
Emails section
The Important Emails section is where two…important things happen. First, the emails that the specific team member needs to attend to next are prioritized here.
They are prioritized either based on having a specific SLA attached (e.g. from a tier 1 customer), or their proximity to a reply time goal that has been set for the team. Second, any email that is assigned to the team member by another team member, is highlighted here, ensuring that the right person is responding to the customer at all times.
Customer testimonials
The Optimizer's priority email section is fantastic for managing my inbox. It provides a seamless way to stay organized and responsive
Sydney O'Dwyer
Logistics SpecialistThe Optimizer enables all users to easily keep track of emails that need to be addressed stay organized. It has been helpful for our team to be more productive.
Rei Stuart
Assistant Manager, Customer Service and LogisticsIt's not for managers, it's actually for getting them (team members) to manage themselves. They're geting the insights themselves. That's the advantage and what I like about it.
Gerard Kiernan
Director, Professional servicesI like the Optimizer's Priority email section, it's like my own personalized email to-do list, helping me stay on top of critical emails and ensuring that I never miss a reply time goal. I now maintain high responsiveness to customers.
